HEX
Human Experience
Applying psychology to improve employee and customer experience and promote productivity.
- Needs analysis
- Psychosocial risk
- Process simplification
- Digital products
HF
Rigour and real-world testing for the places where human error costs most.
Over 15 years of technical Human Factors experience on some of Australia’s largest infrastructure projects, across transport, construction, healthcare and heavy industry.
What Human Factors covers
Seven ways we make systems safer.
Using systems thinking and technical Human Factors expertise to improve safety, reliability, and productivity.
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Human Factors Integration & Assurance
Embedding HF principles into major projects and organisational systems
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Workload Studies & Task Analysis
Understanding human limits, efficiency, and error potential
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Infrastructure & Design Reviews
Assessing usability, ergonomics, and safety in design
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Mock-up Visualisations & Simulations
Supporting design decisions through visual and behavioural modelling
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Safety Reviews & Specialist Advice
Behavioural safety analysis, safety-in-design reviews, and human performance support
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Safety-Critical Communications
Designing procedures and communication systems for reliability under pressure
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Systems Thinking & Analysis
Uncovering root causes, interdependencies, and leverage points within complex systems
The work
Human Factors case studies.
LXRP
Level Crossing Upgrade Guidebook
Open case study
Melbourne Airport Link
Human Factors Requirements Map
Open case study
Major rail projects
Human Factors in Major Rail Projects
Open case study
North Melbourne Community Centre
Designing a Safer, Calmer Community Centre
Open case study
Metro Trains Melbourne
Safety Critical Communications Training + Toolkit
Open case study
Underground stations
Wayfinding Concepts for Underground Stations
Open case study
Metro Tunnel Project
Human Factors Issues Management
Open case study
Alstom · Yarra Trams
Next Generation Tram Ergonomic Testing
Open case study
Level Crossing Upgrade Guidebook
Open case study
Melbourne Airport Link
Human Factors Requirements Map
Open case study
Major rail projects
Human Factors in Major Rail Projects
Open case study
North Melbourne Community Centre
Designing a Safer, Calmer Community Centre
Open case study
Metro Trains Melbourne
Safety Critical Communications Training + Toolkit
Open case study
Underground stations
Wayfinding Concepts for Underground Stations
Open case study
Metro Tunnel Project
Human Factors Issues Management
Open case study
Alstom · Yarra Trams
Next Generation Tram Ergonomic Testing
Open case study
Keep exploring
Three more ways we put people first.
Human Experience, Human Enablement and Human-Centred Design, each with its own collection of case studies.
HEN
Human Enablement
Enabling people, teams and organisations through engaging development programs and targeted work system interventions.
- Leadership programs
- Team development
- Coaching
HCD
Human-Centred Design
Designing our workplaces and physical environments so they make sense for the end-user.
- Co-design
- Simulations
- Animation series