HEN
Human Enablement
Enabling people, teams and organisations through engaging development programs and targeted work system interventions.
- Leadership programs
- Team development
- Coaching
HEX
Designing work and environments around how people actually think, feel and behave.
We translate frontline engagement and lived experience into clear, system-level insight.
What Human Experience covers
Six ways we design around people.
Applying psychology to improve employee and customer experience, and to promote productivity.
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Customer & Stakeholder Needs Analysis
Understanding expectations, friction points, and experience drivers
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Psychosocial Risk Assessments
Assessing and addressing mental health and wellbeing factors at work
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Process Simplification & Experience Redesign
Eliminating complexity to improve flow and usability
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Digital Product Design
Creating productivity tools, web-based applications, and intranet solutions
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Bespoke Human Experience Workshops
Practical, immersive sessions focused on empathy and design
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Customer & Stakeholder Assessments
Evaluating satisfaction, engagement, and experience maturity
The work
Human Experience case studies.
Mirvac
Safety Playbook + Digital Experience
Open case study
Woolworths Group
Experiencing Our Place — Safety Management System Simplification
Open case study
LXRP
Great Comms Academy Onboarding Program
Open case study
NHVR
Fit for Fleet
Open case study
Metro Trains Melbourne
Simplification of 140 Train Driver Procedures
Open case study
NHVR
Wide Awake — Managing Fatigue in the Transport Industry
Open case study
McConnell Dowell
Interactive Safety Toolkit for McConnell Dowell
Open case study
Sadleirs
HSE Central Management System for Sadleirs
Open case study
Vestas
Co-Design of a Safety Management System Toolkit
Open case study
GOTAFE
Process Simplification for GOTAFE
Open case study
WorkSafe Victoria
Simplify — a WorkSafe $1.2M Mental Health Program
Open case study
Sadleirs
14-Module Risk-Based eLearning Suite + SharePoint Deployment
Open case study
Georgiou
Safety Management System Design
Open case study
GOTAFE
GOTAFE Customer Experience Project
Open case study
Ampol
Safety Strategy Design for Ampol (formerly Caltex)
Open case study
Compass Group
5IVE Investigation Program
Open case study
Ampol
Group Product Capability System
Open case study
VicRoads
VicRoads Smart Roads Guide
Open case study
Metro Trains Melbourne
Safe Working Procedure Redevelopment
Open case study
Tas Gas Networks
Third Party Gas Awareness — Stakeholder Messaging & Resource Toolkit
Open case study
Bendigo Kangan Institute
Bendigo Kangan Institute of TAFE Customer Experience Project
Open case study
Public Transport Victoria
Right Move: Safety & Environmental Management System Training + Board-Game Pack
Open case study
VicRoads
Raising the Awareness of the Benefits of Managed Motorways
Open case study
Department of Transport
Safe System Mapping and Propagation Tool
Open case study
Safety Playbook + Digital Experience
Open case study
Woolworths Group
Experiencing Our Place — Safety Management System Simplification
Open case study
LXRP
Great Comms Academy Onboarding Program
Open case study
NHVR
Fit for Fleet
Open case study
Metro Trains Melbourne
Simplification of 140 Train Driver Procedures
Open case study
NHVR
Wide Awake — Managing Fatigue in the Transport Industry
Open case study
McConnell Dowell
Interactive Safety Toolkit for McConnell Dowell
Open case study
Sadleirs
HSE Central Management System for Sadleirs
Open case study
Vestas
Co-Design of a Safety Management System Toolkit
Open case study
GOTAFE
Process Simplification for GOTAFE
Open case study
WorkSafe Victoria
Simplify — a WorkSafe $1.2M Mental Health Program
Open case study
Sadleirs
14-Module Risk-Based eLearning Suite + SharePoint Deployment
Open case study
Georgiou
Safety Management System Design
Open case study
GOTAFE
GOTAFE Customer Experience Project
Open case study
Ampol
Safety Strategy Design for Ampol (formerly Caltex)
Open case study
Compass Group
5IVE Investigation Program
Open case study
Ampol
Group Product Capability System
Open case study
VicRoads
VicRoads Smart Roads Guide
Open case study
Metro Trains Melbourne
Safe Working Procedure Redevelopment
Open case study
Tas Gas Networks
Third Party Gas Awareness — Stakeholder Messaging & Resource Toolkit
Open case study
Bendigo Kangan Institute
Bendigo Kangan Institute of TAFE Customer Experience Project
Open case study
Public Transport Victoria
Right Move: Safety & Environmental Management System Training + Board-Game Pack
Open case study
VicRoads
Raising the Awareness of the Benefits of Managed Motorways
Open case study
Department of Transport
Safe System Mapping and Propagation Tool
Open case study
Keep exploring
Three more ways we put people first.
Human Enablement, Human-Centred Design and Human Factors, each with its own collection of case studies.
HCD
Human-Centred Design
Designing our workplaces and physical environments so they make sense for the end-user.
- Co-design
- Simulations
- Animation series
HF
Human Factors
Using systems thinking and technical Human Factors expertise to improve safety, reliability, and productivity.
- Design reviews
- HF integration
- Ergonomic testing