HEX
Human Experience
Applying psychology to improve employee and customer experience and promote productivity.
- Needs analysis
- Psychosocial risk
- Process simplification
- Digital products
HCD
Starting with the end-user, and iterating until it works.
We analyse what users need, test minimum viable products with them for instant feedback, and keep iterating until our ideas work.
What Human-Centred Design covers
Five ways we design with people.
Designing our workplaces and physical environments so they make sense for the end-user.
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Operational Diagnoses & Improvement Studies
Mapping how work actually happens to uncover hidden inefficiencies
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Systems Thinking & Research Analysis
Synthesising qualitative and quantitative data to find patterns, causes, and insights not visible from surface research
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Applied Research
Designing and conducting research projects on human behaviour, safety, and performance
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Human-Centred Design Application
Using design research, prototyping, and co-creation to develop solutions grounded in user reality
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Communications Design & Media Production
Developing videos, animations, and artefacts for strategy and change communications
The work
Human-Centred Design case studies.
LXRP · The Hive
The Hive — Strategy & Operating Model Workshops
Open case study
Indara
Site360 — Strategy Clarification & Implementation Pathway
Open case study
Energy Queensland
Security Awareness
Open case study
Compass Group
Allergy Prevention Communication Redesign
Open case study
Australian Hotels Association
Anti-Bullying, Harassment & OVA Animation Series
Open case study
VIDA Rail · The Hive
Project Daylight
Open case study
Ampol
Post-Restructure Change Support
Open case study
Energy Queensland
Travel Security Toolkit + Animations
Open case study
The Hive — Strategy & Operating Model Workshops
Open case study
Indara
Site360 — Strategy Clarification & Implementation Pathway
Open case study
Energy Queensland
Security Awareness
Open case study
Compass Group
Allergy Prevention Communication Redesign
Open case study
Australian Hotels Association
Anti-Bullying, Harassment & OVA Animation Series
Open case study
VIDA Rail · The Hive
Project Daylight
Open case study
Ampol
Post-Restructure Change Support
Open case study
Energy Queensland
Travel Security Toolkit + Animations
Open case study
Keep exploring
Three more ways we put people first.
Human Experience, Human Enablement and Human Factors, each with its own collection of case studies.
HEN
Human Enablement
Enabling people, teams and organisations through engaging development programs and targeted work system interventions.
- Leadership programs
- Team development
- Coaching
HF
Human Factors
Using systems thinking and technical Human Factors expertise to improve safety, reliability, and productivity.
- Design reviews
- HF integration
- Ergonomic testing